Product availability
The business model described here covers AI video tools, AI agents and enterprise AI services. Product names, live links, plans and support contacts have not yet been published on this site. No purchase or subscription is available here. Monthly and annual subscriptions and credit purchases will only become available after actual prices in an explicit currency, entitlements, renewal, cancellation, expiry and refund conditions are disclosed.
Enterprise cancellation and refunds
For enterprise projects, cancellation and refund arrangements are agreed before payment. Refund assessments account for work actually performed and documented, irreversible third-party costs authorised in advance; unused prepaid fees for work not performed are refundable. Where no work has started and no such costs have been incurred, prepaid fees are refundable in full. Defective or undelivered services are reviewed against the agreement for correction, re-performance, or an appropriate refund. Mandatory legal rights prevail.
Scope
The consumer-product provisions below cover monthly and annual subscriptions and one-time credit purchases for our digital AI products. Product-specific cancellation and refund conditions are disclosed before purchase. Mandatory consumer and statutory rights are not excluded.
Subscription cancellation
Use the cancellation method described by the relevant product, or contact support@brimcairn.com for assistance. Cancelling future renewal is separate from requesting a refund of an existing charge. Review the billing period, renewal date, and access consequences disclosed for your plan.
Refund requests
Email support@brimcairn.com with the product name, account email, order reference, payment date and amount, reason, and relevant evidence. We assess the applicable pre-purchase terms, access or credits delivered, usage records, duplicate or incorrect charges, and any service failure. Delivery or use of a digital product does not remove rights that cannot legally be waived.
Credits and delivery problems
If credits or paid access are missing, a charge is duplicated, or the product does not work as described, contact support for investigation and an appropriate correction or refund where applicable. Credit validity and any unused-credit refund conditions must be reviewed in the relevant product’s purchase terms.
Processing and disputes
We communicate the assessment and any approved refund amount and expected processing date in writing. Approved refunds normally return to the original payment method where available; bank and payment-provider posting times vary. You retain the right to use payment-provider dispute procedures or seek remedies available under applicable law.